As you gain experience in the field, you can further advance your career by stacking additional CompTIA certifications on top of your foundational A+ credential. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement. The HDI-SCA certification program is designed to validate the knowledge and skills of support center professionals, including call center agents, help desk technicians, IT support staff, and customer service representatives.

certifications for help desk

Paul is an IT Professional with over 11 years of experience currently working with various Federal Agencies in the United States as a Network Administrator. Omar is a Computer Science graduate with several certificates help desk certifications from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP). This training offers quizzes and in-course assignments designed to help you master the skills of an IT support technician.

Windows 10 for IT Support: Advanced Troubleshooting

That’s why you find it feasible to invest in support tools that allow you to build a delightful experience for your customers. SNHU provides affordable online degree programs that are recognized by employers, certifying bodies and universities nationwide. Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI.

certifications for help desk

Udemy offers an IT Help Desk Professional certification course to help IT professionals gain basic skills and advance their professions. This program was created by Udemy to assist IT professionals who are either in the process of becoming practitioners or are currently working in an entry-level position. The HDI-CSR can assist professionals in improving their listening and speaking abilities in order to be more effectively troubleshoot events. Students can review virtual courses and training videos on the official HDI-CSR website to prepare for the single exam. The exam is free, but online members must pay $349 for study materials. A certificate demonstrates to companies that you are knowledgeable in a particular field.

Microsoft Certified Solutions Expert (MCSE)

Bureau of Labor Statistics, there are approximately 70,400 openings for computer support professionals each year, and overall employment of computer support specialists is expected to grow at least 9 percent by 2030. This course focuses on troubleshooting network issues affecting customer service tools like poor connections and network security. Since most help desk software operates through the internet, this training ensures your tools stay up and running in the event of a network malfunction. First, they demonstrate to employers that an individual has the knowledge and skills necessary to perform successfully in the role. Certifications also provide assurance that an individual is up-to-date on industry best practices and standards.

This article provides an overview of the top help desk manager certifications available to those interested in taking their career to the next level. To become certified in CompTIA Security+, candidates must first meet certain prerequisites. These include having at least two years of experience working in IT security or having already achieved CompTIA Network+ certification. Additionally, they must also agree to abide by CompTIA’s Code of Ethics. Once you have completed your coursework or self-study program, you will need to register for and pass the official ITIL Foundation exam in order to become certified.

What Is Customer Service? The Ultimate Guide

Computer network support specialists earn a median annual wage of $65,450. The Bureau of Labor Statistics lists the median annual pay for computer support specialists in 2020 as $55,510. Professionals who are just starting out are often the first point of contact between a user and an IT department.

  • Although the ITIL Foundation training and examination syllabus specifically includes a service desk component, the entire ITIL Foundation certification lends itself well to the help-desk industry.
  • The nice part about the AWS cloud certification is that you don’t have to spend a lot of money.
  • It also explains how the latter collaborates with aid tools, just like Wi-Fi does.
  • Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians.

Candidates must first register for the program online through the HDI website. They then have 90 days to complete both the knowledge exam and skills assessment. After passing those two components, they must submit their on-the-job performance evaluation within 30 days of completing their training.